These terms and conditions are intended to keep One24 a safe place to purchase products. By using our website, you acknowledge that you have read, understood and agree to the terms and conditions. These terms and conditions were last updated 17 April 2021.


When purchasing products on the website you confirm and acknowledge that:

All information supplied by you to us is true and correct at the time you make any purchase on the website.

Notwithstanding the above, we may refuse to accept your order at our sole discretion.

We may disclose your information to your bank and Credit Card Company and for the purposes of any debt recovery proceedings we may issue against you.

We may restrict your ability to purchase products via the website by imposing a credit limit on your account. 


All products are sold subject to their availability. Promotional items may be limited as to quantity and or period of the promotion. We shall not be responsible for our inability to supply products to you where they are not presently available or where our stock of the relevant product(s) has been exhausted but we may if requested for any continuing line of product put them on order for supply once back in stock. These ordered products placed on order will be charged to the customer for online orders and supplied as soon as avaiable.


Prices quoted on our website are inclusive of GST. You must pay us the full price quoted on the website at the time the order is submitted. Prices are given in New Zealand dollars.

We reserve the right to vary our prices without notice. No adjustments are made if the price of a product increases or decreases between the time the order is submitted and the time the product is delivered.

Prices and specials available online and in stores may not necessarily be the same as we have no control over what price independent retailers will sell our products.

In the event that computer error results in a material misstatement of the price of your order we may, prior to your receipt of the order or at any time thereafter, require that you pay us the difference between the amount actually paid by you in respect of your order and the correct amount payable.


Freight is a flat rate of $5.50 Delivery outside of mainland New Zealand (i.e. Waiheke Island and Stewart Island) may be subject to freight charges. Delivery will usually be made within 5-7 business days. If there is a lead time or delay for manufacture, we will contact you to confirm dates.

At present, we are only able to accept orders for shipping within New Zealand.

No orders will be shipped until payment has been received.

Please call us on 021 262 3083 or email info@one24.co.nz if you have any questions.


If, for any reason, you are not happy with your order or simply find our product is not to your taste, we will replace any unopened containers with another product or credit your account. Return shipping for this instance will be at the purchaser’s expense. This return must be made within 1 month of purchase. We insure our products up to the point where they are delivered to your address. We are not responsible for damage or theft to goods beyond this point. If your delivery has been damaged in transit, we will replace it for you. Please note that damaged goods must be reported within 48 hours of delivery.
If your order has been packed incorrectly and is not what you have been invoiced for, we will put it right for you. Please note that packing errors must be reported within 48 hours of delivery. Please call 021 262 3083 in the event of a packing error.


We will send all invoices and notices required under this agreement to the address (postal or email) that you have nominated as your preferred method of contact. It is your responsibility to ensure that you keep up us informed of any changes to your contact details.


We respect your privacy and we will protect it. This website and One24 emails contain special offers and allow subscribers the opportunity to buy products online. You may opt out of One24 emails at any time by following the unsubscribe link at the bottom of our newsletters. Please be assured that we take your privacy seriously. Details you provide on the website (except credit card details) will be kept on file in our system. Click on the Privacy Policy link at the bottom of our website.


Once you have placed an order on this website the order is final and cannot be cancelled. However, products may be returned to us under the conditions of our 100% Guarantee.


All rights, title and interest in all Intellectual Property in all concepts, systems, written, graphic and other material relating to One24’s online shop and its contents owned by, and shall at all times remain the exclusive property of One24, it’s licensors and the providers of products accessible through One24’s online shop, and is protected by New Zealand law. Nothing in these terms and conditions shall constitute any licence of intellectual property rights to you. Any infringement of our intellectual property rights will be fully enforced under New Zealand law.


These terms shall be governed by and construed in accordance with the laws of New Zealand and shall be subject to the exclusive jurisdiction of the New Zealand courts.


We may change the terms of this agreement by sending you notice (“amendment notice”) to that effect by your preferred contact method and supplying you with the amended agreement. The agreement, as modified, will take effect from the date stated on the amendment notice but no later than 30 days following the date that we send the amendment notice.